Privacy Policy
This Privacy Policy describes how Faebound ("we", "us", "our") collects, uses, and discloses your personal information when you visit our website, place an order, purchase a product, or otherwise interact with us (collectively, the “Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree, please do not use our Services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
What Personal Information We Collect
The information we collect depends on how you interact with us.
Information You Provide Directly
When you place an order, contact us, or interact with our website, we may collect:
Full name
Billing and shipping address
Email address
Phone number
Payment confirmation details
Custom sizing information
Order history
Messages sent via contact forms or email
You may choose not to provide certain information, however this may limit your ability to complete a purchase.
Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Device information
Browser type
Pages viewed
Time spent on pages
Referring websites
This information helps us improve user experience and protect against fraudulent activity.
Information From Third Parties
We may receive information from:
Squarespace
Payment processors (to securely process payments)
Shipping providers
Marketing platforms
We do not store full credit card details — payments are processed securely through third-party providers.
How We Use Your Information
We use your personal information to:
• Process and fulfill orders
• Create and manage your account
• Ship products
• Provide customer support
• Respond to inquiries
• Send order confirmations and shipping updates
• Improve our website and services
• Prevent fraud and protect our business
• Send marketing emails (if you opt in)
You may unsubscribe from marketing communications at any time.
Cookies
Our website uses cookies and similar technologies to:
• Improve site functionality
• Remember preferences
• Analyse website traffic
• Deliver relevant advertising
You can disable cookies in your browser settings, though this may affect site functionality.
How We Share Your Information
We only share personal information when necessary, including with:
Payment processors
Shipping and fulfillment providers
Website hosting platforms (Squarespace)
Marketing service providers
We do not sell your personal information.
User Generated Content
If you post reviews or comments on our website or social platforms, that information may be publicly visible.
Please avoid sharing sensitive personal information in public areas.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
Children’s Privacy
Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us.
Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.
We encourage you not to share sensitive information via unsecured channels.
Data Retention
We retain personal information for as long as necessary to:
• Fulfill orders
• Comply with legal obligations
• Resolve disputes
• Enforce our policies\
Your Rights (Australian & International Users)
Depending on your location, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications
To exercise your rights, please contact us at the email below.
International Transfers
Your information may be processed outside Australia, including in countries where our service providers operate.
By using our Services, you consent to this transfer.
Complaints
If you have concerns about how we handle your personal information, please contact us first.
If you are not satisfied with our response, Australian residents may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
Faebound
Email: faeboundbeauty@gmail.com
Website: www.faeboundbeauty.com